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Friday, December 16, 2022
Trusted by some of the world’s leading organizations
From agent on-boarding to a common vision.
ABC Marketing Services is a step above.
Set a clear vision and inspire. The essence of ABC.
Full Training for our empoyees. From communication to software.
360 Mission Critical / Near and Offshore BPO
Customer Care augmented by Technology.
TechTouch by ABC Marketing Services.
The ABC / APP keeps account managers and stake-holders on the same page.
Let's face it in the LEAD GENERATION a face to face meeting is gold. Our APP will ensure Agents can connect business owners to your front line sales staff in an instant.
Ideaboards to align everyone’s thinking
Invite team members to design sprints, workshops, and collabs to transform consumer needs into insights and ideas
Visualize 3D concepts and moodboards to present new ideas
Create compositions using visual files and 3D models that immerse team members around new product concepts
Keep everyone organized with super search and integrated to-do’s
Map product lines with product visuals, layers, and assignable comments to keep everyone on the same page
Core Value Added Services.
Depend on ABC to drive growth.
What sets ABC apart from other Customer Service providers?
1. ABC provides the very best rates and flexible scheduling that can adjust to expected peaks, seasonable changes with a range of and program growth;
2. ABC has a strong service attitude, and experience handling programs of up to 10,000 calls per week across more than 100 agents
3. An excellent, secure call center infrastructure, redundancies and back ups to guarantee optimum up time.
4. Multilingual options for Spanish, English, and French, plus the capability to offer services in up to 100 other languages.
Personalized assistance: Live customer service allows customers to receive personalized assistance from a real person who can address their specific needs and concerns. This can help build a sense of trust and loyalty between the customer and the business.
Immediate problem-solving: Live customer service can provide immediate solutions to customer problems, questions, or complaints. This can help to reduce customer frustration and improve satisfaction.
Improved customer satisfaction: By providing high-quality live customer service, businesses can improve customer satisfaction and increase the likelihood of customer retention and repeat business.
Higher customer engagement: Live customer service can help to increase customer engagement and build strong relationships between customers and the business. This can help to create a loyal customer base that is more likely to recommend the business to others.
Valuable feedback: Live customer service can also provide businesses with valuable feedback on customer needs, preferences, and pain points. This feedback can help businesses to improve their products or services, as well as their customer service processes.
[2] Communication skills: Help desk agents must be able to communicate clearly and effectively with customers. This includes active listening, using plain language, and avoiding technical jargon. Agents should also be skilled at explaining complex technical issues in a way that is easy for the customer to understand.
[3] Customer service: Help desk agents should be focused on providing excellent customer service. This means being friendly, patient, and empathetic with customers. Agents should be willing to go above and beyond to help customers, even if that means escalating issues to a higher level of support.
[4] Timeliness: Response time is crucial in providing excellent help desk support. Customers expect timely resolution of their issues, so help desk agents should be responsive and proactive in their approach. This includes setting clear expectations for response times, following up with customers regularly, and providing timely updates on the progress of their issue.
[5] Documentation: It's important to document customer interactions and resolutions, including any troubleshooting steps taken and resolutions achieved. This helps to create a knowledge base of known issues and solutions, which can be used to assist other customers in the future.
[6] Continuous improvement: Providing excellent help desk support requires continuous improvement. This means analyzing customer feedback, identifying areas for improvement, and implementing changes to improve the overall customer experience. This can include improving response times, simplifying processes, and enhancing training and resources for help desk agents.
Craft a compelling message:
Your message should be personalized and relevant to your target audience. Highlight the benefits of your product or service and how it can help solve their specific pain points. Keep your message short, concise, and easy to understand.
Choose your outreach channel: There are several outreach channels you can use for outbound lead generation, including email, phone, social media, and direct mail. Choose the channel that is most likely to reach your target audience and aligns with your budget and resources.
Test and refine: Test different messaging, channels, and strategies to see what works best for your target audience. Analyze your results and use them to refine your campaign to improve your outreach efforts and optimize your results.
Follow up and nurture leads: Follow up with your leads and continue to provide value and education to help build a relationship and increase their interest in your product or service.
Measure and track results: Use analytics and tracking tools to measure the success of your campaign and identify areas for improvement. Continuously evaluate and adjust your approach based on what you learn from the data.
4.Keep the research questionnaire short and focused: Ensure that the research questionnaire is short, focused, and includes relevant questions. Avoid asking questions that are not relevant to the research objectives.
5.Use a representative sample: It is important to use a representative sample of the target audience when conducting research. This helps to ensure that the findings are accurate and representative of the broader population.
6.Analyze the data: Once the research is complete, analyze the data to identify patterns and trends. This analysis can be used to develop insights and inform business decisions.
7.Regularly review and update research: Conduct market research on a regular basis to keep up with changing market trends and customer preferences. Review and update research as needed to ensure that it remains relevant and useful.
8.Use professional researchers: If you don't have in-house expertise in conducting market research, consider hiring professional researchers who have experience in your industry. This will ensure that the research is conducted using best practices and delivers high-quality results.
4.Use a well-maintained database: Use a well-maintained database of leads and prospects to ensure that your telemarketing efforts are targeted and effective.
5.Have a clear call script: Develop a clear call script that outlines the key elements of the call and provides guidance on how to respond to common objections or questions.
6.Track and measure results: Track and measure the results of your telemarketing campaign to identify areas for improvement and to ensure that your efforts are meeting your objectives.
7.Follow up with leads: Follow up with leads in a timely manner to ensure that they are receiving the information and support they need to make a purchase decision.
8.Provide excellent customer service: Provide excellent customer service to build a positive reputation and develop strong customer relationships. This includes responding to inquiries promptly and professionally and providing ongoing support after the sale.
9.Continuously refine and improve: Continuously refine and improve your telemarketing strategy based on the results of your campaigns and customer feedback. This will help to ensure that your telemarketing efforts are effective and successful over time.
Facilitate collaborative activities and sessions with helpful tools to work asynchronously across team members and time zones.
3. Provide clear, concise instructions: When troubleshooting technical issues, provide clear and concise instructions that are easy for the customer to understand. Use plain language and avoid technical jargon as much as possible.
4. Offer a range of support channels: Offer a variety of support channels, such as phone, email, chat, or social media, to allow customers to choose the channel that works best for them. Make sure that each channel is staffed by knowledgeable and friendly support representatives.
5. Provide training and educational resources: Provide customers with training and educational resources to help them better understand how to use your products or services. This could include instructional videos, online courses, or user manuals.
6. Continuously improve: Continuously seek feedback from customers and use it to improve your technical support services. Actively seek out areas where you can improve, and take steps to address any issues that arise.
By following these key tips, businesses can provide optimum technical support services that help customers resolve technical issues quickly and efficiently, leading to improved customer satisfaction, loyalty, and business growth.
What our clients say about ABC Marketing
“We are a large healthcare provider with a bilingual patient base. We are very sensitive about the way that we treat our patients from the first moment they call to schedule an appointment. ABC was very sympathetic to our needs, and I would say that the agents have performed extremely well in replicating the patient-central model that we are proud of. We are looking to continue to grow with their help.”
Senior Director, Contact Center Operations
Healthcare Clinic Group
"We hired ABC Marketing Services to perform telemarketing and lead mining services. They carried out our projects in a very professional manner. The results of these campaigns have been extremely positive so far and they have exceeded our expectations. I would recommend their services to anyone looking for a professional outreach service.
Operations Director,
US Transport and Logistics Co
“When I started working with ABC, I was running the operations for a travel technology company expanding faster than our capacity could support. We didn’t have much experience using a third-party company to augment our staffing needs, so ABC was the perfect partner to choose. They walked us through everything to get set up and going, from efficiently connecting our telephony systems and tech systems, to hand-selecting and training the perfect agents for our project. We stayed a loyal customer of ABC for 7 years, growing our team from 8 to over 130 at one point. ABC was able to scale up and down depending on the season easily and our attrition rate was less than 2%. They felt more like an extension of our team, rather than an outsourced version of it. I would gladly work with ABC again in the future if the opportunity presented itself. “
- US Travel Operations Executive
"ABC was clearly the most prestigious and professional of all the companies we met with. In fact, I made a compelling argument for ABC based on the following: You were the very first to contact me and the initial phone conversation and email conversing was excellent, TIB is impressive, experience with these smaller projects, being near shore (almost US-based) and the overall prestige of the company, its systems, security, training, the welfare of the workers, certifications, and company recognition is all A ."
- Unsolicited client response during a recent RFP process
“I have worked with ABC Marketing Services for close to ten years. I brought clients to their offshore Belize call/contact center to provide solutions ranging from inbound to IT help desk needs. I have aligned my 40 years of experience with ABC, because of their focus of client, customer satisfaction, results and responsiveness. The management and staff provides results with professional English speaking staff, robust reporting which resulted in business growth for clients. Don’t take my word, speak with them regarding customized call/contact center solutions. ABC has my endorsement as a premier provider.”
US-based Call Center Program and Tech consultant, and former Call Center owner.
"We highly recommend ABC Marketing Services! We are very pleased with our customer service agents. The team is superb with all tasks assigned and has provided quality customer service to our patients. We have received many comments on how professional and friendly our customer agents are. Our patients assume that the agents answering the phone are our in-office employees. We expect this relationship to grow much more in the years to come. "
- CEO at US Therapy and Healthcare clinics
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Our Core Value Proposition = The ABC Marketing Mindset
What set’s ABC Marketing apart from other call centers. We think of ourselves your partner.
Our ability to pivot and scale has permitted us to provide BPO services in key areas.
